Shipping Destinations
Plaibi currently ships to eligible addresses in the United States. Available delivery options are displayed at checkout. If your address is not supported, please contact us before placing an order.
Order Processing
Orders are generally processed within 1–3 business days after payment is confirmed.
Processing includes order verification, preparation, and packing. Orders are not processed on weekends or public holidays observed by our fulfillment locations.
Estimated Delivery Times
After dispatch, shipping to the United States generally takes 7–10 business days.
Including processing, the estimated time from placing an order to delivery is 8–13 business days.
These are estimates, not guaranteed delivery dates. Carrier disruptions, customs processing where applicable, severe weather, and peak shopping periods may affect delivery.
Free Shipping
We offer free standard shipping on all orders to eligible addresses in the United States. No minimum purchase is required.
Order Tracking
Once your order ships, we will send a shipping confirmation email with tracking information. Tracking updates may not appear immediately after the carrier receives the shipment.
Shipping Delays
If we cannot ship your order within the stated processing period, we will notify you, provide a revised shipping estimate, and offer the opportunity to accept the delay or cancel for a full refund of the unshipped order, as required by applicable law.
If your shipment is taking longer than expected, please contact us so we can investigate with the carrier.
Address Changes
Please check your shipping address carefully before placing your order. If you notice an error, contact us immediately.
We will try to update the address before dispatch, but changes may not be possible once the order has shipped.
If a package is returned because an incorrect or incomplete address was provided, we will contact you about reshipment or a refund. Any applicable reshipping cost will be disclosed before you agree to it.
Missing or Damaged Packages
If your tracking shows “delivered” but you cannot locate your package, please check with household members and nearby delivery locations, then contact us for assistance.
If your package arrives damaged, please keep the packaging and contact us with your order number and photos where possible.
We will investigate delivery issues and arrange an appropriate resolution. Nothing in this policy limits your rights under applicable law.
Contact
For shipping questions, email support@plaibi.com.