At Plaibi, we want you to feel confident about your purchase. You may request a return within 30 days of receiving your order.
Return Eligibility
For change-of-mind returns, items must be unused, in their original condition, and returned with their original packaging, accessories, and manuals. Proof of purchase is required.
These conditions do not limit your rights if an item arrives damaged, defective, or incorrect.
How to Request a Return
Contact us at support@plaibi.com within 30 days of delivery. Include your order number, the item you wish to return, and the reason for your request. If the item is damaged, defective, or incorrect, please include photos where reasonably possible to help us resolve the issue.
Once your request is approved, we will provide return instructions and the correct return address. Please send the return within 14 days of approval.
Please contact us before returning an item. The address on the shipping package may not be our return address.
Return Shipping Costs
For change-of-mind returns, customers are responsible for return shipping costs. Original shipping charges, if any, are not refundable, except where required by law.
If we sent an incorrect item, or your item arrived damaged or defective, Plaibi will cover reasonable return shipping costs or arrange another appropriate solution at no additional cost to you. Please contact us before purchasing a return label.
We recommend using a tracked shipping service and keeping your shipping receipt.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival and contact us promptly if there is a problem. We will work with you to arrange a replacement, return, or refund, as appropriate.
Our 30-day change-of-mind return period does not limit any rights you may have under applicable law.
Refunds
We will notify you after receiving and inspecting your return. If approved, your refund will be issued to your original payment method within 10 business days.
Your bank or payment provider may take additional time to post the refund. If you have not received it within 15 business days of our approval notice, please contact us.
We do not charge a restocking fee.
Exchanges
We do not offer direct exchanges for change-of-mind purchases. Please request a return and place a new order for the item you prefer. For defective or incorrect items, contact us so we can arrange an appropriate solution.
Order Cancellations
Please contact us as soon as possible if you need to cancel an order. Orders that have not shipped may be canceled for a full refund. If your order has already shipped, you may request a return under this policy.
Contact
Email: support@plaibi.com